Codedwap

By :
11 May 2022
CRM

Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

Emily Witt and Nicholas Feinig contributed reporting to this article. Consumers rely on customer service agents for help with everything from address changes to insurance claims. But frontline agents are leaving their jobs en masse, citing burnout and lack of flexibility – a recent Salesforce survey found 71% of agents have considered leaving their job […]

By :
11 May 2022
SaaS

Identitypass, an identity verification API for Africa, raises $2.8M seed funding

Mobile penetration in Africa is growing impressively at about 46% as more people come online for the very first time. In turn, this has increased the market opportunity for startups, especially fintechs and e-commerce, which try to provide various solutions to meet the financial needs of the populace. But to do that, these businesses must […]

By :
10 May 2022
CRM

Kara Swisher Says You Need a Web3 Strategy — Here’s Why

Many titans of the Web 1.0 and 2.0 eras have been relegated to the dustbin of history, rendered irrelevant or knocked out altogether for failing to evolve and give consumers what they want. As we sit on the precipice of the more decentralized and immersive Web 3.0, more commonly known as Web3, today’s companies need […]

By :
10 May 2022
Internet of Things

Digital engineering is the answer when flawless, accountable production means life or death

Digital technology transformations have streamlined analog processes for decades, making complicated tasks easier, faster, more intuitive and even automatic. The modern car is the perfect expression of this idea. Cars produced in the last few decades are more than cars — they’re a bundle of digital processes with the ability to regulate fuel consumption, detect […]

By :
10 May 2022
SaaS

Paddle, the company that wants to take on Apple in IAP, raises $200M at a $1.4B valuation to supercharge SaaS payments

Software as a service has become the default for how organizations adopt and use apps these days, thanks to advances in cloud computing and networking, and the flexibility of pay-as-you-use models that adapt to the evolving needs of a business. Today, a company called Paddle, which has built a large business out of providing the […]

By :
9 May 2022
CRM

Maximize Your Salesforce ROI With the Summer ’22 Release

The Summer ’22 Release preview is here! There are great new features and enhancements for you to explore. You’re probably wondering: why should I care? What’s in it for me? How is it possible that Salesforce can help my business in even more ways? We release hundreds of new products, features, and enhancements three times […]

By :
9 May 2022
Internet of Things

How Canada is growing its data economy

The data economy is booming. In 2021, IDC estimated the value of the data economy in the U.S. at USD 255 billion, and that of the European Union at USD 110 billion. In these and many other regions, growth in the data economy outpaces GDP. IBM has examined Canada’s particular potential for data leadership, with […]

By :
9 May 2022
SaaS

PocketLaw, a contract automation SaaS for SMEs, secures Atomico’s support

Swedish startup PocketLaw — a contract automation software-as-a-service legal tech platform which is mainly focused on SMEs — has pocketed €10 million (~$11M) in Series A funding led by European VC firm, Atomico, to fuel expansion in Europe. Ben Blume, partner at the venture capital firm, is joining the board as part of the investment. The round […]

By :
6 May 2022
CRM

Remote Support Gives Agents a New Look Into the Customer Experience

How often do your customers call and struggle to describe their issues? Your agents can’t see blinking router lights or disconnected wires, for example, making it harder to provide the steps to fix it. A long and frustrating call often ends with the agent scheduling a service appointment. In many cases, you can solve the […]

By :
5 May 2022
CRM

How to Deliver a Successful Product Launch

Your brand has a new product on the way. Your marketing team has spent months partnering with product management to understand the roadmap and build messaging and positioning. Now it’s time for the fun part: telling the world about this new innovation with a product launch. Salesforce defines a product launch as announcing a new […]