Tag: empathy

What are the six CRM skills?

CRM stands for Customer Relationship Management and is a set of practices, strategies, and systems that companies use to manage and analyze customer interactions and data throughout the customer life cycle. This is done with the aim of helping companies enhance their relationships with customers and increase customer satisfaction, loyalty, and retention. The six CRM […]
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3 Communication Strategies to Increase Trust in Healthcare Providers

The more consumers trust in the healthcare organizations they interact with, the more likely they are to use their services. That’s what findings from Salesforce’s latest Connected Health Consumer Report indicate. But why is trust so important in the first place? When patients use healthcare services more often, it means providers have more opportunities to […]
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Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

Emily Witt and Nicholas Feinig contributed reporting to this article. Consumers rely on customer service agents for help with everything from address changes to insurance claims. But frontline agents are leaving their jobs en masse, citing burnout and lack of flexibility – a recent Salesforce survey found 71% of agents have considered leaving their job […]

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