Tag: Environment

How IoT, AI, and Digital Twins are helping achieve sustainability goals

Organizations striving to improve their sustainability can make progress toward those goals by using the Internet of Things (IoT) and AI technology that monitors and analyzes their use of resources and resulting emissions. However, businesses adopting IoT for other reasons often improve their sustainability as a side benefit as well. Nearly three-fourths of IoT adopters […]

IBM journey to more sustainable facilities: IBM as client zero

As IBM helps customers align sustainability goals with business objectives, we also leverage technology to achieve our own sustainability goals. Currently, IBM has a set of environmental commitments, including achieving Net Zero GHG Emissions by 2030 and diverting 90% of nonhazardous waste (by weight) from landfill and incineration by 2025. And IBM Global Real Estate […]

Risk is not static: Exploring the implications of the German Supply Chain Due Diligence Act

Regulatory landscape Across the globe, there are increasing regulatory requirements in place to address environmental, social and governance (ESG) actions needed to create a more sustainable world. While modern environmental regulations have been around for over half a century, we see increasing government actions addressing forced labor, unfair working conditions and modern slavery. These efforts […]

To reduce the environmental impact of your facilities, standardize sustainability data

Standardizing facility asset data and health assessment processes are critical steps to building a strong foundation for sustainability. As we work to achieve net-zero targets and carbon footprint reductions, we must prioritize deferred maintenance, capital projects, and programs backlog, and we must address the asset health and condition foundation for these decisions. By taking simple, […]
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Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

Emily Witt and Nicholas Feinig contributed reporting to this article. Consumers rely on customer service agents for help with everything from address changes to insurance claims. But frontline agents are leaving their jobs en masse, citing burnout and lack of flexibility – a recent Salesforce survey found 71% of agents have considered leaving their job […]

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