Tag: Process Improvement

Does CRM have future?

Customer Relationship Management (CRM) is an integral part of any successful business. It helps companies to keep track of customer information and interactions, streamline processes, and ultimately, increase customer satisfaction and loyalty. But does CRM have a future? The answer is a resounding yes! CRM technology is evolving rapidly and its future looks brighter than […]

What does a CRM specialist do?

Customer Relationship Management (CRM) is becoming increasingly vital to modern businesses. This system helps organizations to track and analyze customer data, interactions, and relationships. As such, there is a need for an individual to oversee the CRM system – a CRM Specialist. But what exactly does a CRM Specialist do? A CRM Specialist is accountable […]

What are the 4 pillars of CRM?

Customer Relationship Management (CRM) is a business strategy that emphasizes managing relationships with customers in order to boost sales and customer satisfaction. This includes using technologies, data analysis, marketing, and customer service to get a better idea of customers’ needs and provide tailored services. The four cornerstones of CRM are data management, customer experience, analytics, […]

What is CRM vs ERP?

In today’s rapidly changing business environment, it is essential for organizations to be able to quickly adapt to changes in the marketplace. As such, having the right set of tools and processes in place is critical to success. Two of the most commonly used tools are Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) […]

What are the 5 phases of CRM?

Customer Relationship Management (CRM) is a business strategy used to manage a company’s interactions with its customers. It is a way of organizing, automating, and synchronizing the sales, marketing, customer service, and technical support processes of a business. CRM is a tool to help businesses build relationships with customers and maximize customer satisfaction. CRM is […]

Visual inspection for improved quality in manufacturing

The challenges of quality inspection in manufacturing Manufacturing operations strive to deliver the highest quality during every stage of the production or assembly process. Over half of these quality checks involve visual confirmation to ensure the parts are in the correct locations, have the right shape or color or texture, and are free from any […]

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