Tag: profitability

What are the 3 primary goals for the CRM process?

Customer relationship management (CRM) is an essential business process for any company that wants to build strong customer relationships and increase customer loyalty. It involves a range of activities, from tracking customer interactions to developing strategies for customer retention. But what are the primary goals of the CRM process? In this article, we’ll explore the […]
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  • SaaS

Investors have flipped their weighting of growth versus profitability

Rational or not, public markets are where consensus gets formed on how much listed companies are worth, impacting the value of private companies in the process. But in a downturn, such as the one everyone suddenly agreed we are going through, that consensus can shift quickly. Most of the stock fluctuation tends to hit public […]
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  • SaaS

Monday.com’s earnings are a vibe check for unicorns

For SaaS companies, growth may no longer be enough. Venture capitalist and SaaS sage Jason Lemkin shared notes yesterday on Monday.com’s recent earnings report. Highlighting the positives he saw from the team productivity service’s Q1 results, Lemkin noted that the company announced strong growth and 125% net revenue retention in its most recent quarter. The […]

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