Tag: Recognition

Honoring the History and Impact of the AAPI Community

A survey of over 2,700 people in the U.S. found 42% of those asked could not name one single prominent Asian American. Many weren’t able to name Vice President Kamala Harris, Star Trek actor and activist George Takei, or Alphabet (Google) CEO Sundar Pichai — this data reaffirms actor Steven Yeun’s quote in a New […]

Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

Emily Witt and Nicholas Feinig contributed reporting to this article. Consumers rely on customer service agents for help with everything from address changes to insurance claims. But frontline agents are leaving their jobs en masse, citing burnout and lack of flexibility – a recent Salesforce survey found 71% of agents have considered leaving their job […]

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