Tag: Retail

Is Amazon a CRM?

The question of whether or not Amazon is a Customer Relationship Management (CRM) system has been asked by numerous business owners and executives. Amazon is well-known for its e-commerce offerings and its ability to connect customers with businesses, leading some to wonder if it can also serve as a CRM system. In this article, we […]

Cloud to Edge for efficient, agile, and sustainable retail

Persistent volatility in the retail market is forcing businesses to re-evaluate how they address key challenges. Prebuilt, edge-to-cloud, retail-specific technology solutions can help retailers increase the value of their data, empower store associates, elevate customer shopping experiences, and enable real-time sustainable supply chains. Many retailers leverage Microsoft Cloud partners to get more insights out of […]

Experiential Shopping: Why retailers need to double down on hybrid retail

Shopping can no longer be divided into online or offline experiences. Most consumers now engage in a hybrid approach, where a single shopping experience involves both in-store and digital touchpoints. In fact, this hybrid retail journey is the primary buying method for 27% of all consumers, and the specific retail category and shopper age can […]

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