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SaaS, IoT, CRM, ERP and more

What does CRM stand for?

Customer Relationship Management (CRM) is a term used to describe the tools and strategies utilized to manage customer relationships. These tools help companies and organizations to gather customer data and interactions, allowing them to gain a better understanding of their customers’ needs and to enhance their customer service. CRM is a powerful tool that can […]

What are the 3 types of CRM?

Customer Relationship Management (CRM) is a business strategy designed to enhance customer relationships and boost customer loyalty. It assists businesses in tracking customer interactions, strengthening customer loyalty, and improving customer satisfaction. For businesses to remain competitive and grow, CRM is vital. So, what are the three main types of CRM? In this article, we will […]

What is CRM development?

Customer relationship management (CRM) is a technology that is utilized to assist businesses in managing customer interactions, customer data, and customer service. CRM development is the process of constructing and applying a CRM system to help businesses better manage customer data and interactions. CRM development requires meticulous preparation, implementation, and upkeep to guarantee that the […]

Cloud to Edge for efficient, agile, and sustainable retail

Persistent volatility in the retail market is forcing businesses to re-evaluate how they address key challenges. Prebuilt, edge-to-cloud, retail-specific technology solutions can help retailers increase the value of their data, empower store associates, elevate customer shopping experiences, and enable real-time sustainable supply chains. Many retailers leverage Microsoft Cloud partners to get more insights out of […]

5 ways to get metaverse-ready right now

Building customer experiences for the metaverse isn’t about the headset, it’s about the mindset As a specialist in spatial computing and extended reality (XR), Jeffrey Castellano helps clients and partners separate hype from the real-world value in this ecosystem of emerging technologies known as the metaverse. For him, the focus should never be on virtual […]

Which AWS IoT device provisioning method should I use?

One of the first steps you come across when starting an Internet of Things (IoT) project is provisioning your IoT devices. This blog highlights the different provisioning methods you can use to connect your devices to AWS IoT Core. Device provisioning in AWS establishes the first trust relationship between device and AWS. During the provisioning […]

The people and operations challenge: How to enable an evolved, single hybrid cloud operating model

In a year’s time, the average enterprise will have more than 10 clouds, but limited architectural guardrails and implementation pressures will cause the IT landscape to become more complex, costlier and less likely to deliver better business outcomes. As businesses adopt a hybrid cloud approach to help drive digital transformation, leaders recognize the siloed, suboptimal […]

Enhancing IoT device security using Hardware Security Modules and AWS IoT Device SDK

Introduction Security of operations and security of data are among the top priorities of customers dealing with sensitive information or operating in highly regulated markets. Internet of Things (IoT) customers have the additional challenge of enabling high security standards for IoT communications to their cloud platforms. Data encryption with asymmetric algorithms and cryptographic keys are […]

How to get started with the new AWS IoT Core Device Location service

Introduction The new AWS IoT Core Device Location feature allows Internet of Things (IoT) devices to retrieve and report their current location without relying on Global Positioning System (GPS) hardware. Devices and clients connected to AWS IoT Core can now use cloud-assisted Global Navigation Satellite System(GNSS), WiFi scan, cellular triangulation, and reverse IP lookup techniques […]

Trends driving managed file transfer and B2B data exchange modernization

The most important business conversations your organization has are the daily digital exchanges of data with your customers and suppliers. Significant negative trends have emerged in the past few years, raising pressure on the critical software that most companies use to exchange business data within and outside their company, especially with their customers and suppliers. […]