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SaaS, IoT, CRM, ERP and more

How to win your SWIFT challenge

We are living in a cloud era, with new tools, programming languages, and technologies evolving at a much higher speed than even just 2 years ago. Workers need to refresh and resharpen skills on a regular basis. Financial institutions must embrace these changes and be prepared for the technological shifts and the innovative features needed […]
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  • CRM

Design Debt Happens: Here’s How You Can Learn From It

“Design debt represents all the design-related work that’s skipped, or deferred to a future date, in order to ship faster,” said Denise Burchell, senior director of design at Salesforce. The concept of design debt stems from tech debt. Both concepts are based on Ward Cunningham’s debt metaphor which is about being able to achieve a […]
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  • CRM

How Technology Can Improve Energy & Utility Customer Satisfaction

Energy and utility companies make contingency plans. They prepare for everything from natural disasters to terrorist attacks. But what happens when catastrophes converge, like when 2020’s pandemic met severe hurricanes and wildfires? Digitized energy and utility companies outshine those yet to integrate and upgrade their legacy systems. Older technology systems lack flexibility and can’t deliver […]
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  • SaaS

Clerk bags new capital to improve in-store grocery shopping experience

Much of the grocery focus over the past three years has been around online adoption, but as long as 90% of U.S. grocery sales still happen in stores, companies like Clerk want to bring some digitization to the brick-and-mortar grocery experience. CEO Marlow Nickell founded Austin-based Clerk in 2016, and while he saw Amazon and […]
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  • CRM

Online Sales Are Falling For the First Time — Here’s Why

Rising inflation, geopolitical concerns, an energy crisis, and a continued supply chain disaster are plaguing the first half of 2022 and challenging retailers on many fronts. We’re also starting to see a long-expected dip in consumer optimism.  All this comes on the heels of the COVID-19 pandemic, during which digital shopping reached epic levels of […]
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  • CRM

How To Build Product Messaging and Positioning That Stand Out

It’s a familiar scenario: You know you have a product that adds value, but it’s a crowded market and your competitors have great products as well. How do you share the special advantages of your innovation with the audience that could benefit the most? The answer: strong product messaging and positioning.  I’ve been at Salesforce […]

Mitigating new Industroyer2 and Incontroller malware targeting industrial control systems

A new Cybersecurity Advisory (CSA) warns that advanced persistent threat (APT) actors have unleashed new malware to gain full system access to industrial control systems (ICS). Industrial organizations and critical infrastructure are at risk. The CSA was issued jointly by the Department of Energy (DOE), Cybersecurity and Infrastructure Security Agency (CISA), National Security Agency (NSA), […]
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  • CRM

Salesforce Certification Fail? 6 Tips for the Retake!

It happens to the best of us1. Check your feedback2. Verify study resources3. Connect with your network4. Read questions (very) carefully5. Take care of yourself6. Stay up-to-date on your certificationsCreate your retake plan! You know that earning a Salesforce Certification has powerful benefits. So you sign up for an account on Trailhead—Salesforce’s free online learning […]
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  • CRM

The Labor Shortage Is Hurting Everyone — Believe it Or Not Automation Can Help

Whether it was people wanting to step up from low-wage jobs, start a career in a new field, or retire altogether, the pandemic produced a labor shortage that spanned almost every industry. Businesses still need to provide goods and services to customers and the public — and many have turned to automation to fill those […]